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Returns and Refunds

Products can be returned within 14 days of receiving the product. New product may be exchanged for another product or returned. To be eligible for a return the product must be:

  1. Not used or damaged;
  2. In its original packaging;
  3. Customer must provide a proof of purchase.

If above criteria is not met the return(s) will not be accepted.

Only regular price items are eligible for a refund. Sale items are not eligible for refund.

Customer is responsible for the original shipping cost to customer (If it was included in the purchase price or charged separately), cost of the return shipping, and 20% restocking fee applicable to the return by the manufacturer.

In case the product was delivered defective, please notify Fitness Room within 3 days of receiving the order.

Digital photos will be requested, so the manufacturer can investigate the cause of the defect in order to issue a part or replacement.

Customer must inspect the packing and note any damages on the delivery receipt before signing for delivery. Failure to note damages may result in a denied damage claim by the freight company. If products are clearly damaged upon arrival, customer must refuse the shipment and immediately notify Fitness Room.

If products are returned due to order misinformation provided by the customer (wrong address, wrong phone number, etc.), Fitness Room will issue a refund after the product is returned. Original shipping costs to the customer, return shipping costs and any restocking fees applied by the manufacturer will be deducted.

Orders can be canceled before the product is shipped. When the order is canceled after the product was shipped, customers will be responsible for original shipping charges to them, return shipping charges and 20% restocking fees applied to the return by the manufacturer.

If a shipment is refused for any reason other than damages, customers will be responsible for original shipping charges to them, return shipping charges and 20% restocking fees applied to the return by the manufacturer.